187325 Hope, C., & Muhlemann, A. (1997). Service operations management: Strategy, design and delivery. London : Prentice Hall.
Čikaški stil citiranja (17. izdanje)187325 Hope, Christine, i Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
MLA način citiranja (9. izdanje)187325 Hope, Christine, i Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
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