187325 Hope, C., & Muhlemann, A. (1997). Service operations management: Strategy, design and delivery. London : Prentice Hall.
Citazione stile Chigago Style (17a edizione)187325 Hope, Christine, e Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Citatione MLA (9a ed.)187325 Hope, Christine, e Alan Muhlemann. Service Operations Management: Strategy, Design and Delivery. London : Prentice Hall, 1997.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.