Call center performance enhancement using simulation and modeling /

Call center performance enhancement using simulation and modeling /

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Bibliografski detalji
Glavni autori:	354765 Anton, Jon, Bapat, Vivek, 1967-, Hall, Bill, 1944-
Format:
Jezik:	eng
Izdano:	West Lafayette, Ind. : Ichor Business Books, 1999
Teme:	Call centers

Slični predmeti

Call center success : essential skilla for CSRs /
od: 263342 Finch, Lloyd C.
Izdano: (2000)

The awareness of call center in improving facilities management delivery /
od: Wong, Check Hieng, 1985-, i dr.
Izdano: (2009)

The awareness of call center in improving facilities management delivery [electronic resources] /
od: Wong, Check Hieng, 1985-, i dr.
Izdano: (2009)

Study and Design for Cloud Call Center Architecture
od: Zhehong Tang, i dr.
Izdano: (2013-06-01)

Study and Design for Cloud Call Center Architecture
od: Zhehong Tang, i dr.
Izdano: (2013-06-01)

Call Rating based on Objective Data Extraction
od: E. Avdagić-Golub, i dr.
Izdano: (2023-12-01)

The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation /
od: 191904 Fluss, Donna
Izdano: (2005)

“Call Center” sebagai Alat Komunikasi Pemasaran di Abad ke-21
od: Ratih Tresnati
Izdano: (2007-06-01)

Covid-19 hotlines, helplines and call centers: a systematic review of characteristics, challenges and lessons learned
od: Maryam Eslami Jahromi, i dr.
Izdano: (2024-04-01)

Emotion Recognition on Turkish Mobile Operator Turkcell’s Call Center Calls
od: Tekin Altun, i dr.
Izdano: (2024-12-01)

Emotion Recognition on Call Center Voice Data
od: Yüksel Yurtay, i dr.
Izdano: (2024-10-01)

Diagnosis of Quality Management in the Call Center Industry
od: Adrian POP
Izdano: (2023-07-01)

A Dynamic Allocation Method on Virtual Resource in Cloud Call Center
od: Ying Ling, i dr.
Izdano: (2013-06-01)

A Dynamic Allocation Method on Virtual Resource in Cloud Call Center
od: Ying Ling, i dr.
Izdano: (2013-06-01)

Labor Organization and Employment Relations in Italian Call Centers During the Crisis
od: Vincenzo Fortunato

Auditory fatigue among call center operators with headset
od: Pretty Omar Afifi, i dr.
Izdano: (2020-10-01)

Call center w przedsiębiorstwie energetycznym. Funkcjonowanie, problemy, wyzwania. Wybrane aspekty
od: Marek Dżaman
Izdano: (2019-02-01)

How does quality experience affect customer’s repeat purchase? Evidence from a call center in the Philippines
od: Michael Pasco, i dr.
Izdano: (2021-06-01)

El sector de call centers: Estructura y tendencias. Apuntes sobre la situación de México
od: Jordy MICHELI THIRIÓN
Izdano: (2012-01-01)

Eidotea e Proteo: l’inafferrabile conoscenza dell’operatore di Call Center
od: Orazio Maria Valastro, i dr.
Izdano: (2011-07-01)

Ewaluacja systemu wynagradzania jako element zrównoważonego zarządzania kapitałem ludzkim – na przykładzie call center
od: Ewa Beck-Krala, i dr.
Izdano: (2023-12-01)

Otologic symptoms and hearing thresholds among a cohort of call center operators in Lagos
od: Derek O. O. Olagbemi, i dr.
Izdano: (2022-10-01)

The organizational challenges of municipal call centers as a health service in Norway-a multiple case study
od: Linda Grøndal-Eeles, i dr.
Izdano: (2025-01-01)

THE ROLE OF INFORMATION TECHNOLOGIES IN REDUCING OF SOCIAL EXCLUSION IN THE PROCESS OF KNOWLEDGE SOCIETY AND THE SAMPLE OF CALL CENTERS IN TURKEY
od: ORHAN KOÇAK, i dr.
Izdano: (2011-04-01)

OPERATION OF THE CALL CENTER AT A HIGH-TECHNOLOGY PEDIATRIC MEDICAL INSTITUTION (WITH COMMENTARY BY A.A. MODESTOV)
od: I. N. Chernomurov, i dr.
Izdano: (2014-09-01)

CALL CENTER E ASSÉDIO MORAL: REFLEXOS DO TRABALHO DE TELEMARKETING NA VIDA DOS EMPREGADOS
od: Mariane Avelino Silva Mariano, i dr.
Izdano: (2024-12-01)

Queueing network model of a call center with customer retrials and impatient customers
od: Rusilko, Tatiana V., i dr.
Izdano: (2024-05-01)

A Retrospective Analysis of Jordan’s National COVID-19 Call Center: Operations, Effectiveness, and Lessons Learned
od: Alrawashdeh A, i dr.
Izdano: (2024-11-01)

Access to information: assessment of the use of automated interaction technologies in call centers
od: Fernando de Souza Meirelles, i dr.
Izdano: (2011-01-01)

Analysis of the retraining strategies for multi-label text message classification in call/contact center systems
od: Katarzyna Poczeta, i dr.
Izdano: (2024-05-01)

Scripts de atendimento em call centers: uma visão de documentos eletrônicos<p>Script for call center attendance: a view on electronic documents
od: Sandra Maria Silveira, i dr.
Izdano: (2010-05-01)

ChinaCALL in retrospect and prospect: opening a welcome window to the World’s CALLs
od: Gu Yueguo
Izdano: (2021-08-01)

México en la calle
od: Martha Patricia Ponce Jiménez
Izdano: (2014-05-01)

Structural Relationships between Counselors’ Sense of Calling, Meaning of Work, Living a Calling, and Psychological Burnout
od: Shanshu He, i dr.
Izdano: (2023-12-01)

Behind the Headset: Predictive Accuracy of Patient-Reported Outcome Measures for Voice Symptoms in Call Centers
od: Adrián Castillo-Allendes, i dr.
Izdano: (2024-01-01)

¿Oportunidades de empleo o nuevas formas de trabajo precario? Los call centers de la Zona Metropolitana de Guadalajara
od: Elenade la Paz Hernández Águila, i dr.
Izdano: (2017-01-01)

Call for Papers: IJPS volume 12, issue 1
od: Stephanie Gingerich, i dr.
Izdano: (2024-12-01)

Call for Papers: IJPS volume 12, issue 1
od: Stephanie Gingerich, i dr.
Izdano: (2024-12-01)

Predicting Performance of Call Center Staff: The Role of Cognitive Ability and Emotional Intelligence
od: Luke Treglown, i dr.
Izdano: (2024-11-01)

Creativity and innovation [compact disc] /
od: 263342 Finch, Lloyd C.
Izdano: (2000)