Total customer satisfaction : lessons from 50 companies with top quality customer service /
36
| Main Authors: | , |
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| Format: | |
| Published: |
London : Pitman,
1992
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| Subjects: |
| _version_ | 1796704829235527680 |
|---|---|
| author | 431464 Horovitz, Jacques Panak, Michele Jurgens |
| author_facet | 431464 Horovitz, Jacques Panak, Michele Jurgens |
| author_sort | 431464 Horovitz, Jacques |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-05T03:01:22Z |
| format | |
| id | KOHA-OAI-TEST:290677 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| last_indexed | 2024-03-05T03:01:22Z |
| publishDate | 1992 |
| publisher | London : Pitman, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:2906772020-12-19T17:09:29ZTotal customer satisfaction : lessons from 50 companies with top quality customer service / 431464 Horovitz, Jacques Panak, Michele Jurgens London : Pitman,199236PSZJBLConsumer satisfactionCustomer servicesURN:ISBN:0273034472 |
| spellingShingle | Consumer satisfaction Customer services 431464 Horovitz, Jacques Panak, Michele Jurgens Total customer satisfaction : lessons from 50 companies with top quality customer service / |
| title | Total customer satisfaction : lessons from 50 companies with top quality customer service / |
| title_full | Total customer satisfaction : lessons from 50 companies with top quality customer service / |
| title_fullStr | Total customer satisfaction : lessons from 50 companies with top quality customer service / |
| title_full_unstemmed | Total customer satisfaction : lessons from 50 companies with top quality customer service / |
| title_short | Total customer satisfaction : lessons from 50 companies with top quality customer service / |
| title_sort | total customer satisfaction lessons from 50 companies with top quality customer service |
| topic | Consumer satisfaction Customer services |
| work_keys_str_mv | AT 431464horovitzjacques totalcustomersatisfactionlessonsfrom50companieswithtopqualitycustomerservice AT panakmichelejurgens totalcustomersatisfactionlessonsfrom50companieswithtopqualitycustomerservice |