Total quality service : principles, practices and implementation /
36
| 主要作者: | |
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| 格式: | |
| 出版: |
Boca Raton, F.L. : St. Lucie Press,
1996
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| 主题: |
| _version_ | 1826416183059939328 |
|---|---|
| author | Stamatis, D. H. (Dean H.) |
| author_facet | Stamatis, D. H. (Dean H.) |
| author_sort | Stamatis, D. H. (Dean H.) |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-05T03:26:38Z |
| format | |
| id | KOHA-OAI-TEST:299063 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| last_indexed | 2024-03-05T03:26:38Z |
| publishDate | 1996 |
| publisher | Boca Raton, F.L. : St. Lucie Press, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:2990632020-12-19T17:09:53ZTotal quality service : principles, practices and implementation / Stamatis, D. H. (Dean H.) Boca Raton, F.L. : St. Lucie Press,199636PSZJBLCustomer servicesURN:ISBN:1884015832 |
| spellingShingle | Customer services Stamatis, D. H. (Dean H.) Total quality service : principles, practices and implementation / |
| title | Total quality service : principles, practices and implementation / |
| title_full | Total quality service : principles, practices and implementation / |
| title_fullStr | Total quality service : principles, practices and implementation / |
| title_full_unstemmed | Total quality service : principles, practices and implementation / |
| title_short | Total quality service : principles, practices and implementation / |
| title_sort | total quality service principles practices and implementation |
| topic | Customer services |
| work_keys_str_mv | AT stamatisdhdeanh totalqualityserviceprinciplespracticesandimplementation |