340617 Scott, S. (2004). Fierce conversations: Achieving success at work and in life, one conversation at a time. United States : Berkley Publishing Group.
Citação do estilo Chicago (17ª ed.)340617 Scott, Susan. Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time. United States : Berkley Publishing Group, 2004.
Citação MLA (9ª ed.)340617 Scott, Susan. Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time. United States : Berkley Publishing Group, 2004.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.