How to measure customer satisfaction /

Antzeko izenburuak

• Handbook of customer satisfaction and loyalty measurement /
  nork: Hill, Nigel, 1952-, et al.
  Argitaratua: (2000)
• Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
  nork: 332788 Vavra, Terry G.
  Argitaratua: (1997)
• Measuring and managing customer satisfaction : going for the gold /
  nork: 307855 Kessler, Sheila
  Argitaratua: (1996)
• Measuring customer satisfaction : a guide to managing quality customer service /
  nork: 211530 Gerson, Richard F.
  Argitaratua: (1993)
• Customer satisfaction towards quality of workmanship in low cost housings in Klang Valley /
  nork: 207321 Faizah Abu Bakar, et al.
  Argitaratua: (2008)