Best face forward : why companies must improve their service interfaces with customers /
36
| Main Authors: | , |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
Boston, Mass : Harvard Business School Press,
2005
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| Subjects: |
| _version_ | 1826420299528142848 |
|---|---|
| author | 275754 Rayport, Jeffrey F. Jaworski, Bernard J. |
| author_facet | 275754 Rayport, Jeffrey F. Jaworski, Bernard J. |
| author_sort | 275754 Rayport, Jeffrey F. |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-05T04:29:00Z |
| format | |
| id | KOHA-OAI-TEST:319795 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T04:29:00Z |
| publishDate | 2005 |
| publisher | Boston, Mass : Harvard Business School Press, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:3197952020-12-19T17:10:46ZBest face forward : why companies must improve their service interfaces with customers / 275754 Rayport, Jeffrey F. Jaworski, Bernard J. Boston, Mass : Harvard Business School Press, 2005eng36SPACECustomer servicesService industriesCompetitionURN:ISBN:0875848672 (hbk.) |
| spellingShingle | Customer services Service industries Competition 275754 Rayport, Jeffrey F. Jaworski, Bernard J. Best face forward : why companies must improve their service interfaces with customers / |
| title | Best face forward : why companies must improve their service interfaces with customers / |
| title_full | Best face forward : why companies must improve their service interfaces with customers / |
| title_fullStr | Best face forward : why companies must improve their service interfaces with customers / |
| title_full_unstemmed | Best face forward : why companies must improve their service interfaces with customers / |
| title_short | Best face forward : why companies must improve their service interfaces with customers / |
| title_sort | best face forward why companies must improve their service interfaces with customers |
| topic | Customer services Service industries Competition |
| work_keys_str_mv | AT 275754rayportjeffreyf bestfaceforwardwhycompaniesmustimprovetheirserviceinterfaceswithcustomers AT jaworskibernardj bestfaceforwardwhycompaniesmustimprovetheirserviceinterfaceswithcustomers |