Customer satisfaction measurement and management : using the voice of the costomer /

Customer satisfaction measurement and management : using the voice of the costomer /

36

Detalhes bibliográficos
Principais autores:	Naumann, Earl, 1946-, Giel, Kathleen
Formato:
Publicado em:	Cincinnati, OH : Thomson Executive Pr., 1995
Assuntos:	Consumer satisfaction Customer services

Registros relacionados

Corporate continuous monitoring of corporate vitality / [disket]
por: Naumann, Earl, 1946-, et al.
Publicado em: (1995)

Creating customer value : the path to sustainable competitve advantage /
por: Naumann, Earl, 1946-
Publicado em: (1995)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
por: 354765 Anton, Jon, et al.
Publicado em: (1997)

Measuring customer satisfaction : a guide to managing quality customer service /
por: 211530 Gerson, Richard F.
Publicado em: (1993)

Translating the voice of the customer in to preliminary design specifications /
por: Brackin, Margueritte Patricia Dodd
Publicado em: (2007)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
por: Allen, Derek R., 1959-, et al.
Publicado em: (2004)

Quality : from customer needs to customer satisfaction /
por: 334531 Bergman, Bo, et al.
Publicado em: (1994)

World class customer satisfaction /
por: 395697 Barsky, Jonathan D.
Publicado em: (1994)

Measuring customer satisfaction : a comparison of buyer, distributor, and salesforce perceptions of competing products /
por: 411430 Perkins, W Steven

Quality source : a commitment to customer satisfaction / [kasetvideo]

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry /
por: Tee, Chai Huat, 1975-, et al.
Publicado em: (2010)

Total customer satisfaction : lessons from 50 companies with top quality customer service /
por: 431464 Horovitz, Jacques, et al.
Publicado em: (1992)

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction /
por: 226478 Chang, Richard Y., et al.
Publicado em: (1995)

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry [electronic resource] /
por: Tee, Chai Huat, 1975-
Publicado em: (2010)

The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor /
por: Ravindran Raman, 1968-, et al.
Publicado em: (2011)

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction /
por: 226478 Chang, Richard Y., et al.
Publicado em: (1994)

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
por: Raja Harun, Tengku Wasimah
Publicado em: (2011)

The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor [electronic resource] /
por: Ravindran Raman, 1968-
Publicado em: (2011)

Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai /
por: 306994 Hiew, Sok Fen, et al.
Publicado em: (2008)

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]
por: Alias, Muhammad Tarmizie, et al.
Publicado em: (2010)

Measuring customer satisfaction in Airline Industry : a case study of Malaysia Airline (MAS) at Sultan Ismail International Airport, Johor Darul Takzim /
por: 452557 Wong, Hee Ching
Publicado em: (2006)

Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry /
por: 441626 Sangeetha Balasubramaniam, et al.
Publicado em: (2010)

A study on the mediating and moderating effect between service quality, customer satisfaction and customer loyalty in hotel industry /
por: Lee, Ai Wei, author, et al.
Publicado em: (2011)

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
por: Abang Abdulrahman, Abang Zainoren
Publicado em: (2012)

Determinants of customer satisfaction of OCBC Bank (Malaysia) Berhad, Seremban /
por: 452651 Yow, Siew King
Publicado em: (2006)

Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) /
por: 441626 Sangeetha Balasubramaniam
Publicado em: (2010)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
por: Jaid, Nor Hilmi
Publicado em: (1998)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
por: Mohd Rafdzi, Siti Shahayu
Publicado em: (2015)

Customer service : career success through customer satisfaction /
por: 463337 Timm, Paul R.
Publicado em: (2005)

Customer service : career success through customer satisfaction /
por: 463337 Timm, Paul R.
Publicado em: (1998)

Service quality, customer satisfaction, and word-of-mouth in Goodhope Hotel /
por: Buvaaneswari Ramachandaran, author, et al.
Publicado em: (2011)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
por: Abd Aziz, Norazilla
Publicado em: (2010)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
por: Mohamad Royani, Nurul Syamihah
Publicado em: (2016)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
por: Karim, Norain
Publicado em: (2011)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
por: Halim, Siti Salwa
Publicado em: (2015)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
por: Mohd Ayub, Siti Hajjar
Publicado em: (2015)

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai /
por: 431045 Kong, Bee Lian
Publicado em: (2006)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
por: Cho, Sin Win, et al.
Publicado em: (2019)

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
por: Abas, Nurliyana
Publicado em: (2014)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
por: Mohd Sharif, Nadiah
Publicado em: (2010)