Customer service : a practical approach /

Customer service : a practical approach /

Pokaż inne wersje (2)

36

Opis bibliograficzny
1. autor:	435962 Harris, Elaine K.
Format:
Wydane:	Upper Saddle River, NJ : Prentice Hall, 1996
Hasła przedmiotowe:	Customer services Customer relations

Podobne zapisy

Customer service : a practical approach /
od: 435962 Harris, Elaine K.
Wydane: (2007)

Customer service a practical approach /
od: 435962 Harris, Elaine K.
Wydane: (2003)

Practical Handbook of CUSTOMER SERVICE OPERATIONS Translating Excellence Into Action
od: Blanding, Warren
Wydane: (1989)

The customer service pocketbook /
od: 423401 Newby, Tony, i wsp.
Wydane: (1995)

40 activities for improving customer service /
od: 231859 Linton, Ian
Wydane: (1996)

Great customer connections : simple psychological techniques that guarantee exceptional service /
od: 208186 Gallagher, Richard S.
Wydane: (2006)

The customer challenge : the inside story of a remarkable transformation in customer service /
od: 457960 Johnson, Tom
Wydane: (1997)

Inspired customer service : strategies for service quality /
od: 204979 Clutterbuck, David, i wsp.
Wydane: (1993)

Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success /
od: Adams, Richard, 1967- author
Wydane: (2020)

CUSTOMER SERVICE REINVENTED: Language Of The Soul /
od: Siti Hawa Mohd, 1954-, author
Wydane: (2020)

Best practices in customer service /
od: Zemke, Ron, i wsp.
Wydane: (1998)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
od: Payne, Shelia
Wydane: (1997)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
od: Abdullah, Norshafina
Wydane: (2007)

The Hidden Power of Your Customers : Four Keys to Growing Your Business Through Existing Customers /
od: Carroll, Becky, 1966- author 530052, i wsp.
Wydane: (2011)

The customer rules : the 39 essential rules for delivering sensational service /
od: Cockerell, Lee, author
Wydane: (2013)

Customer service training 101 /
od: Evenson, Renee, 1951-
Wydane: (2011)

Up your service : strategies and action steps to delight your customers now /
od: 268192 Kaufman, Ron
Wydane: (2000)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
od: Othman, Zulhan
Wydane: (2015)

WOOING CUSTOMERS BACK : How to give great service and increase your own success /
od: 259898 Holmes, Mark author
Wydane: (1996)

Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores /
od: Raha Khalafinezhad, i wsp.
Wydane: (2013)

Measuring customer service effectiveness /
od: Cook, Sarah, 1955-
Wydane: (2004)

The customer service solution : managing emotions, trust, and control to win your customer's business /
od: Dasu, Sriram, i wsp.
Wydane: ([201)

SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It /
od: Gee, Val, i wsp.
Wydane: (1999)

Building Customer Loyalty /
od: Linton, Ian, author
Wydane: (1994)

Using information to develop a culture of customer centricity : customer centricity, analytics, and information utilization /
od: 350577 Loshin, David, i wsp.
Wydane: (2013)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
od: Ramli, Suriana
Wydane: (2017)

Customer relationship management implementation in Iran automobile industry /
od: Kamyar Kavosh, 1977-, i wsp.
Wydane: (2011)

Quality customer service : how to win with the customer /
od: 346261 Martin, William B.
Wydane: (2001)

The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /
od: Wellington, Patricia.
Wydane: (1995)

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
od: Ramli, Ida Aziaty
Wydane: (2008)

Customer relationship management implementation in Iran automobile industry [electronic resource] /
od: Kamyar Kavosh, 1977-
Wydane: (2011)

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee
od: Zainuddin, Anizah, i wsp.
Wydane: (2017)

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia /
od: 449390 Wiwied Virgiyanti
Wydane: (2007)

Improving your customer relations [kasetvideo]
Wydane: (1992)

The 10 Golden Rules of Customer Service : & the Story of the $6,000 Egg /
od: Duncan, Todd, author, i wsp.
Wydane: (2019)

Customer winback : how to recapture lost customers and keep them loyal /
od: 341711 Griffin, Jill, i wsp.
Wydane: (2001)

What the customer wants : just ask / [kasetvideo]
Wydane: (1997)

101 ways to really satisfy your customers /
od: Griffiths, Andrew, 1966-
Wydane: (2002)

Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /
od: 449390 Wiwied Virgiyanti
Wydane: (2007)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
od: Mohamad Nasir, Nur Fatin Atiqah, i wsp.
Wydane: (2013)