Service management : strategy and leadership in service business /

Antzeko izenburuak

• Service management : strategy and leadership in service business /
  nork: 209995 Normann, Richard
  Argitaratua: (2000)
• Management of service businesses in Japan /
  nork: Monden, Yasuhiro, 1940-
  Argitaratua: (c201)
• Service management : the automation of services/
  nork: 236136 Collier, David A.
  Argitaratua: (1985)
• Designing interactive strategy : from value chain to value constellation /
  nork: 209995 Normann, Richard, et al.
  Argitaratua: (1998)
• Designing interactive strategy : from value chain to value constellation /
  nork: 209995 Normann, Richard, et al.
  Argitaratua: (1994)