Service strategy : management moves for customer results /
36
| Үндсэн зохиолч: | |
|---|---|
| Формат: | |
| Хэл сонгох: | eng |
| Хэвлэсэн: |
Harlow, England : Prentice Hall/Financial Times,
2004
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| Нөхцлүүд: |
| _version_ | 1826425598741839872 |
|---|---|
| author | Horovitz, Jacques, 1947- |
| author_facet | Horovitz, Jacques, 1947- |
| author_sort | Horovitz, Jacques, 1947- |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-05T05:48:22Z |
| format | |
| id | KOHA-OAI-TEST:346279 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T05:48:22Z |
| publishDate | 2004 |
| publisher | Harlow, England : Prentice Hall/Financial Times, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:3462792020-12-19T17:11:47ZService strategy : management moves for customer results / Horovitz, Jacques, 1947- Harlow, England : Prentice Hall/Financial Times,2004eng36PSZJBLCustomer servicesConsumer satisfactionCustomer relationsURN:ISBN:0273675834 (hbk.) |
| spellingShingle | Customer services Consumer satisfaction Customer relations Horovitz, Jacques, 1947- Service strategy : management moves for customer results / |
| title | Service strategy : management moves for customer results / |
| title_full | Service strategy : management moves for customer results / |
| title_fullStr | Service strategy : management moves for customer results / |
| title_full_unstemmed | Service strategy : management moves for customer results / |
| title_short | Service strategy : management moves for customer results / |
| title_sort | service strategy management moves for customer results |
| topic | Customer services Consumer satisfaction Customer relations |
| work_keys_str_mv | AT horovitzjacques1947 servicestrategymanagementmovesforcustomerresults |