Delivering customer value : it's everyone's job /

Delivering customer value : it's everyone's job /

36

Bibliographic Details
Main Author:	Albrecht, Karl, 1941-
Format:
Language:	eng
Published:	Portland, Or. : Productivity Press, 1995
Subjects:	Consumer satisfaction Customer services

Similar Items

How to really deliver superior customer service /
by: Halbrooks, John R.
Published: (1998)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: 520176 Soudagar, Reza, et al.
Published: (c201)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, et al.
Published: (2013)

Creating customer value : the path to sustainable competitve advantage /
by: Naumann, Earl, 1946-
Published: (1995)

Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai /
by: 306994 Hiew, Sok Fen, et al.
Published: (2008)

The Apple experience : the secrets of delivering insanely great customer service /
by: 446624 Gallo, Carmine
Published: (c201)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
by: Lafrenir̈e, Daniel, author
Published: (2020)

Quality : from customer needs to customer satisfaction /
by: 334531 Bergman, Bo, et al.
Published: (1994)

The customer service planner /
by: 296830 Christopher, Martin
Published: (1992)

Value-based marketing for bottom-line success : 5 steps to creating customer value /
by: 404269 DeBonis, J. Nicholas, et al.
Published: (2003)

Meeting customer needs /
by: 297048 Smith, Ian
Published: (1997)

Keping customers for life /
by: Gerson, Richard F
Published: (1992)

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry /
by: Tee, Chai Huat, 1975-, et al.
Published: (2010)

UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY /
by: Ahmad Jusoh, editor, et al.
Published: (2015)

World class customer satisfaction /
by: 395697 Barsky, Jonathan D.
Published: (1994)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
by: 354765 Anton, Jon, et al.
Published: (1997)

Total customer satisfaction : lessons from 50 companies with top quality customer service /
by: 431464 Horovitz, Jacques, et al.
Published: (1992)

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry [electronic resource] /
by: Tee, Chai Huat, 1975-
Published: (2010)

The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor /
by: Ravindran Raman, 1968-, et al.
Published: (2011)

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction /
by: 226478 Chang, Richard Y., et al.
Published: (1995)

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction /
by: 226478 Chang, Richard Y., et al.
Published: (1994)

The relationship between customer service training and customers satisfaction at University Teknologi Malaysia, Skudai, Johor [electronic resource] /
by: Ravindran Raman, 1968-
Published: (2011)

Quality source : a commitment to customer satisfaction / [kasetvideo]

Get to know your customer. Workbook 1/
by: McDermott, Genevieve
Published: (2006)

Meet your customers' needs. Workbook 2 /
by: McDermott, Genevieve
Published: (2006)

Translating the voice of the customer in to preliminary design specifications /
by: Brackin, Margueritte Patricia Dodd
Published: (2007)

Magnetic service : the secrets of creating passionately devoted customers /
by: 312128 Bell, Chip R., et al.
Published: (2003)

When your customer wins, you can't lose /
by: 191262 Collis, Jack
Published: (2006)

Customer satisfaction measurement and management : using the voice of the costomer /
by: Naumann, Earl, 1946-, et al.
Published: (1995)

Profitable customers : how to identify, develop and retain them /
by: 186287 Wilson, Charles
Published: (1996)

Customer-inspired quality : looking backward through the telescope /
by: 327920 Shaw, James G.
Published: (1996)

Designing quality-service profiles to meet customer needs /
by: 445874 Anie Attan, et al.

Customer retention : an integrated process for keeping your best customers /
by: 337115 Lowenstein, Michael W.
Published: (1995)

The finishing touch : how to build world-class customer service /
by: 522866 Cram, Tony
Published: (2010)

Factors affecting customers perception in choosing mobile service provider /
by: 390812 Kavitha Viswalingam, et al.
Published: (2009)

Creatingheuin customers for life /
by: Scheuing, Eberhard E. (Eberhard Eugen), 1939-
Published: (1995)

Creating customer loyalty /
Published: (1993)

Customer once, client forever : 12 tools for building lifetime business relationships /
by: 302834 Buckingham, Richard A.
Published: (2001)

Building bridges to customers /
by: 280857 Michaelson, Gerald A.
Published: (1995)

The customer signs your paycheck /
by: Cooper, Frank. 1938-
Published: (2010)