230733 Rothery, B. (1997). Standards in the services industry. Aldershot, Hampshire : Gower.
Cita Chicago (17th ed.)230733 Rothery, Brian. Standards in the Services Industry. Aldershot, Hampshire : Gower, 1997.
Cita MLA (9th ed.)230733 Rothery, Brian. Standards in the Services Industry. Aldershot, Hampshire : Gower, 1997.
Atenció: Aquestes cites poden no estar 100% correctes.