Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /

Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /

Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007

التفاصيل البيبلوغرافية
المؤلف الرئيسي: 449390 Wiwied Virgiyanti
التنسيق:
اللغة:eng
منشور في: Skudai : Universiti Teknologi Malaysia, 2007
الموضوعات:
Customer relations
Customer services
الوصف
الملخص:Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007

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