Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /
Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007
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| Format: | |
| Language: | eng |
| Published: |
Skudai : Universiti Teknologi Malaysia,
2007
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| Subjects: |
| _version_ | 1826437141497905152 |
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| author | 449390 Wiwied Virgiyanti |
| author_facet | 449390 Wiwied Virgiyanti |
| author_sort | 449390 Wiwied Virgiyanti |
| collection | OCEAN |
| description | Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007 |
| first_indexed | 2024-03-05T08:40:59Z |
| format | |
| id | KOHA-OAI-TEST:403858 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T08:40:59Z |
| publishDate | 2007 |
| publisher | Skudai : Universiti Teknologi Malaysia, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4038582020-12-19T17:14:05ZInvestigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / 449390 Wiwied Virgiyanti Skudai : Universiti Teknologi Malaysia,2007engThesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 200736PSZJBLCustomer relationsCustomer services |
| spellingShingle | Customer relations Customer services 449390 Wiwied Virgiyanti Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / |
| title | Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / |
| title_full | Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / |
| title_fullStr | Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / |
| title_full_unstemmed | Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / |
| title_short | Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia / |
| title_sort | investigating customer relationship management and service quality in higher education in malaysia electronic resource case study school of graduate studies universiti teknologi malaysia |
| topic | Customer relations Customer services |
| work_keys_str_mv | AT 449390wiwiedvirgiyanti investigatingcustomerrelationshipmanagementandservicequalityinhighereducationinmalaysiaelectronicresourcecasestudyschoolofgraduatestudiesuniversititeknologimalaysia |