Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /

Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /

Thesis (Master of Science (Information Technology (Management)) - Universiti Teknologi Malaysia, 2007

Bibliographic Details
Main Author:	449390 Wiwied Virgiyanti
Format:
Language:	eng
Published:	Skudai : Universiti Teknologi Malaysia, 2007
Subjects:	Customer relations Customer services

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