Complaint management system using SMS database : case study : Republic Indonesia General Consulate, Johor / [electronic resource]

Complaint management system using SMS database : case study : Republic Indonesia General Consulate, Johor / [electronic resource]

Thesis (Sarjana Sains Teknologi Maklumat -Pengurusan) - Universiti Teknologi Malaysia, 2008

Bibliographic Details
Main Authors: 413076 Akmal Rakhmadi, Abd. Razak Che Hussin, Fakulti Sains Komputer dan Sistem Maklumat
Format:
Language:eng
Published: Skudai, MY : Universiti Teknologi Malaysia, 2008
Subjects:
Customer relations
Consumer complaints
Description
Summary:Thesis (Sarjana Sains Teknologi Maklumat -Pengurusan) - Universiti Teknologi Malaysia, 2008

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