Quality services

Quality services

22

Bibliografische gegevens
Formaat:
Taal:	eng
Gepubliceerd in:	Skudai : Perpustakaan Sultanah Zanariah, UTM, 1998
Onderwerpen:	Total quality management Customer services Consumer satisfaction

Gelijkaardige items

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad
door: Muhamad, Noorwahida
Gepubliceerd in: (2009)

A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim
door: Abd Rahim, Sufiah Hayati
Gepubliceerd in: (2009)

Creating a customer-centered culture : leadership in quality, innovation, and speed /
door: 329463 Lawton, Robin L.
Gepubliceerd in: (1993)

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal
door: Zainal, Nur Farezza
Gepubliceerd in: (2011)

Pengukuran kualiti perkhidmatan di Jabatan Kastam dan Eksais Diraja negeri Johor Cawangan Import dan Eksport dengan menggunakan skala servqual /
door: Chang, Ye Ling, et al.
Gepubliceerd in: (2001)

A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji
door: Ishak, Siti Aisyah, et al.
Gepubliceerd in: (2013)

A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman
door: Abdul Rahman, Siti Nor Azimah
Gepubliceerd in: (2012)

Quality of service : making it really work /
door: 456064 Edvardsson, Bo, et al.
Gepubliceerd in: (1994)

Management in a quality environment /
door: 337161 Griffiths, David N.
Gepubliceerd in: (1994)

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor /
door: 326442 Lim, Meei Horng, et al.
Gepubliceerd in: (2006)

Kualiti perkhidamatan dari perspektif pelanggan : [microform] satu kajian di bahagian keselamatan UTM, Skudai, Johor /
door: Lim, Meei Horng, et al.
Gepubliceerd in: (2006)

HISTORICAL ANALYSIS OF THE FOREIGN AND RUSSIAN VIEWS ON QUALITY MANAGEMENT OF CUSTOMS SERVICES
door: Yu. E. Gupanova
Gepubliceerd in: (2012-03-01)

Service quality : research perspectives /
door: Schneider, Benjamin, 1938-, et al.
Gepubliceerd in: (2004)

From customer retention to a holistic stakeholder management system : living a vision /
door: Huber, Margit, et al.
Gepubliceerd in: (2008)

Six sigma : SPC and TQM in manufacturing and services /
door: 419477 Tennant, Geoff
Gepubliceerd in: (2001)

The myths of Japanese quality /
door: Eberts, Ray E., 1954-, et al.
Gepubliceerd in: (1995)

Design and management of service processes : keeping customers for life /
door: 231955 Ramaswamy, Rohit
Gepubliceerd in: (1996)

The determinant of customer perception toward service quality provided by MayBank, Kulaijaya Branch: a case study among teacher at SK Kulai 1 /
door: Huril Azwari Hasan, 1995-, author, et al.
Gepubliceerd in: (2019)

The determinant of customer perception toward service quality provided by MayBank, Kulaijaya Branch: a case study among teacher at SK Kulai 1 /
door: Huril Azwari Hasan, 1995-, author
Gepubliceerd in: (2019)

The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi
door: Jamal, Hartini Zuhaila, et al.
Gepubliceerd in: (2018)

Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty
door: Nor Asiah Omar, et al.
Gepubliceerd in: (2022-06-01)

Quality source : a commitment to customer satisfaction / [kasetvideo]

Designing quality-service profiles to meet customer needs /
door: 445874 Anie Attan, et al.

Relationship between services quality and customer satisfaction in banking industry the case study of the CIMB bank in UTM /
door: 489235 Liew, Ka Ling, et al.
Gepubliceerd in: (2009)

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /
door: Laughlin, Sara, 1949-, et al.
Gepubliceerd in: (2008)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
door: Halim, Siti Salwa
Gepubliceerd in: (2015)

Quality service /
door: 307284 Denton, D. Keith
Gepubliceerd in: (1989)

The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff
door: Mohd Ariff, Anis Natasha
Gepubliceerd in: (2020)

Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai /
door: 306994 Hiew, Sok Fen, et al.
Gepubliceerd in: (2008)

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry /
door: Tee, Chai Huat, 1975-, et al.
Gepubliceerd in: (2010)

The relationship between services quality and international student's satisfaction in higher education institution /
door: Yew, Yit Hooi, 1981-, et al.
Gepubliceerd in: (2010)

Service Quality Analysis of BPR XYZ
door: Ulfa Chusnia Wahyunita, et al.
Gepubliceerd in: (2025-01-01)

Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]
door: Ahmad, Murzamir, et al.
Gepubliceerd in: (2017)

Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry /
door: 441626 Sangeetha Balasubramaniam, et al.
Gepubliceerd in: (2010)

Expectations and perceptions of students for service quality in UTM sports complex /
door: Ooi,Sher Yeen, 1986, et al.
Gepubliceerd in: (2010)

Total customer satisfaction : lessons from 50 companies with top quality customer service /
door: 431464 Horovitz, Jacques, et al.
Gepubliceerd in: (1992)

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry [electronic resource] /
door: Tee, Chai Huat, 1975-
Gepubliceerd in: (2010)

The relationship between services quality and international student's satisfaction in higher education institution [electronic resource] /
door: Yew, Yit Hooi, 1981-
Gepubliceerd in: (2010)

Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution /
door: Mohammad Afrasiabi, 1988-, et al.
Gepubliceerd in: (2014)

Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] /
door: Mohammad Afrasiabi, 1988-, et al.
Gepubliceerd in: (2014)