Successful service operations management / [cakera padat]

Successful service operations management / [cakera padat]

36

Bibliographic Details
Main Authors:	420941 Metters, Richard D., King-Metters, Kathryn, 1949-, Pullman, Madeleine, 1957-
Format:
Language:	eng
Published:	Mason, Ohio : Thomson/South-Western, 2003
Subjects:	Customer services

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