APA (7th ed.) Citation

Fitzsimmons, J. A. 3., & Fitzsimmons, M. J. 3. (2004). Service management: [cakera padat] operations, strategy, and information technology. New York, NY : McGraw-Hill/Irwin.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A. 356085, and Mona J. 356093 Fitzsimmons. Service Management: [cakera Padat] Operations, Strategy, and Information Technology. New York, NY : McGraw-Hill/Irwin, 2004.

MLA (9th ed.) Citation

Fitzsimmons, James A. 356085, and Mona J. 356093 Fitzsimmons. Service Management: [cakera Padat] Operations, Strategy, and Information Technology. New York, NY : McGraw-Hill/Irwin, 2004.