Service management : [cakera padat] operations, strategy, and information technology /

Service management : [cakera padat] operations, strategy, and information technology /

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Detalhes bibliográficos
Principais autores: Fitzsimmons, James A. 356085, Fitzsimmons, Mona J. 356093
Formato:
Idioma:eng
Publicado em: New York, NY : McGraw-Hill/Irwin 2004
Assuntos:
Service industries

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