The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry /
Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010
| Main Authors: | , , |
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| Format: | |
| Language: | eng |
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2010
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| _version_ | 1826446138838876160 |
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| author | Tee, Chai Huat, 1975- Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia |
| author_facet | Tee, Chai Huat, 1975- Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia |
| author_sort | Tee, Chai Huat, 1975- |
| collection | OCEAN |
| description | Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010 |
| first_indexed | 2024-03-05T10:52:38Z |
| format | |
| id | KOHA-OAI-TEST:447611 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T10:52:38Z |
| publishDate | 2010 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4476112020-12-19T17:16:14ZThe impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / Tee, Chai Huat, 1975- Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia 2010engThesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2010Includes bibliographical referencesPRZSLCustomer servicesConsumer satisfaction |
| spellingShingle | Customer services Consumer satisfaction Tee, Chai Huat, 1975- Huam, Hon Tat, supervisor Fakulti Pengurusan dan Pembangunan Sumber Manusia The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / |
| title | The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / |
| title_full | The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / |
| title_fullStr | The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / |
| title_full_unstemmed | The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / |
| title_short | The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry / |
| title_sort | impacts of service quality and customer satisfaction on customer s repatronage intentions in hotel industry |
| topic | Customer services Consumer satisfaction |
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