Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Bibliographic Details
Main Authors: 507768 Kueh, Yii Shuan, Ahamad Zaidi Bahari, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:eng
Published: 2011
Subjects:
_version_ 1826447838643486720
author 507768 Kueh, Yii Shuan
Ahamad Zaidi Bahari
Fakulti Pengurusan dan Pembangunan Sumber Manusia
author_facet 507768 Kueh, Yii Shuan
Ahamad Zaidi Bahari
Fakulti Pengurusan dan Pembangunan Sumber Manusia
author_sort 507768 Kueh, Yii Shuan
collection OCEAN
description Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011
first_indexed 2024-03-05T11:17:10Z
format
id KOHA-OAI-TEST:455791
institution Universiti Teknologi Malaysia - OCEAN
language eng
last_indexed 2024-03-05T11:17:10Z
publishDate 2011
record_format dspace
spelling KOHA-OAI-TEST:4557912020-12-19T17:16:37ZDeterminant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline / 507768 Kueh, Yii Shuan Ahamad Zaidi Bahari Fakulti Pengurusan dan Pembangunan Sumber Manusia 2011engProject Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011Includes bibliographical referencesPRZSLAirlines
spellingShingle Airlines
507768 Kueh, Yii Shuan
Ahamad Zaidi Bahari
Fakulti Pengurusan dan Pembangunan Sumber Manusia
Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
title Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
title_full Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
title_fullStr Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
title_full_unstemmed Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
title_short Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
title_sort determinant dimensions of e service quality and its effect on e satisfaction in airline service a case study of malaysia airline
topic Airlines
work_keys_str_mv AT 507768kuehyiishuan determinantdimensionsofeservicequalityanditseffectonesatisfactioninairlineserviceacasestudyofmalaysiaairline
AT ahamadzaidibahari determinantdimensionsofeservicequalityanditseffectonesatisfactioninairlineserviceacasestudyofmalaysiaairline
AT fakultipengurusandanpembangunansumbermanusia determinantdimensionsofeservicequalityanditseffectonesatisfactioninairlineserviceacasestudyofmalaysiaairline