Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /

Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011

Bibliographic Details
Main Authors: 507768 Kueh, Yii Shuan, Ahamad Zaidi Bahari, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:eng
Published: 2011
Subjects:
Airlines

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