Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2011
Main Authors: | 507768 Kueh, Yii Shuan, Ahamad Zaidi Bahari, Fakulti Pengurusan dan Pembangunan Sumber Manusia |
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Format: | |
Language: | eng |
Published: |
2011
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Subjects: |
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