APA (7th ed.) Citation

522866 Cram, T. (2010). The finishing touch: How to build world-class customer service. New York : Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

522866 Cram, Tony. The Finishing Touch: How to Build World-class Customer Service. New York : Financial Times Prentice Hall, 2010.

MLA (9th ed.) Citation

522866 Cram, Tony. The Finishing Touch: How to Build World-class Customer Service. New York : Financial Times Prentice Hall, 2010.

Warning: These citations may not always be 100% accurate.