Call center success : essential skilla for CSRs /

Geahča maid

• Call center performance enhancement using simulation and modeling /
  Dahkki: 354765 Anton, Jon, et al.
  Almmustuhtton: (1999)
• The awareness of call center in improving facilities management delivery /
  Dahkki: Wong, Check Hieng, 1985-, et al.
  Almmustuhtton: (2009)
• The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation /
  Dahkki: 191904 Fluss, Donna
  Almmustuhtton: (2005)
• The Cold call [filem]
  Almmustuhtton: (1978)
• The Cold call [kasetvideo]
  Almmustuhtton: (1978)