Calming upset customers : staying effective during unpleasant situations /
36
| Main Author: | |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
Boston, MA : Course Technology,
2003
|
| Subjects: |
| _version_ | 1796654193282383872 |
|---|---|
| author | 184439 Morgan, Rebecca L. |
| author_facet | 184439 Morgan, Rebecca L. |
| author_sort | 184439 Morgan, Rebecca L. |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-04T14:46:56Z |
| format | |
| id | KOHA-OAI-TEST:46111 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-04T14:46:56Z |
| publishDate | 2003 |
| publisher | Boston, MA : Course Technology, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:461112020-12-19T16:58:23ZCalming upset customers : staying effective during unpleasant situations / 184439 Morgan, Rebecca L. Boston, MA : Course Technology,2003eng36PSZJBLCustomer servicesConsumer complaintsURN:ISBN:1423917480 (pbk.) |
| spellingShingle | Customer services Consumer complaints 184439 Morgan, Rebecca L. Calming upset customers : staying effective during unpleasant situations / |
| title | Calming upset customers : staying effective during unpleasant situations / |
| title_full | Calming upset customers : staying effective during unpleasant situations / |
| title_fullStr | Calming upset customers : staying effective during unpleasant situations / |
| title_full_unstemmed | Calming upset customers : staying effective during unpleasant situations / |
| title_short | Calming upset customers : staying effective during unpleasant situations / |
| title_sort | calming upset customers staying effective during unpleasant situations |
| topic | Customer services Consumer complaints |
| work_keys_str_mv | AT 184439morganrebeccal calmingupsetcustomersstayingeffectiveduringunpleasantsituations |