Calming upset customers : staying effective during unpleasant situations /

Calming upset customers : staying effective during unpleasant situations /

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Bibliographische Detailangaben
1. Verfasser: 184439 Morgan, Rebecca L.
Format:
Sprache:eng
Veröffentlicht: Boston, MA : Course Technology, 2003
Schlagworte:
Customer services
Consumer complaints

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