APA (7th ed.) Citation

McDonald, M., Payne, A., & Frow, P. (2011). Marketing Plans for Services: A Complete Guide. Chichester, West Sussex, UK ; Hoboken, NJ : John Wiley.

Chicago Style (17th ed.) Citation

McDonald, Malcolm, Adrian Payne, and Pennie Frow. Marketing Plans for Services: A Complete Guide. Chichester, West Sussex, UK ; Hoboken, NJ : John Wiley, 2011.

MLA (9th ed.) Citation

McDonald, Malcolm, et al. Marketing Plans for Services: A Complete Guide. Chichester, West Sussex, UK ; Hoboken, NJ : John Wiley, 2011.