Service intelligence : improving your bottom line with the power of IT service management /

Includes bibliographical references and index

Bibliographic Details
Main Author: Taylor, Sharon, 1956-
Format:
Language:eng
Published: Upper Saddle River, NJ : Prentice Hall, c201
Subjects:
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author Taylor, Sharon, 1956-
author_facet Taylor, Sharon, 1956-
author_sort Taylor, Sharon, 1956-
collection OCEAN
description Includes bibliographical references and index
first_indexed 2024-03-05T11:44:49Z
format
id KOHA-OAI-TEST:464985
institution Universiti Teknologi Malaysia - OCEAN
language eng
last_indexed 2024-03-05T11:44:49Z
publishDate c201
publisher Upper Saddle River, NJ : Prentice Hall,
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spelling KOHA-OAI-TEST:4649852020-12-19T17:17:04ZService intelligence : improving your bottom line with the power of IT service management / Taylor, Sharon, 1956- Upper Saddle River, NJ : Prentice Hall,c2012engIncludes bibliographical references and indexITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.PSZJBLComputer service industryInformation technologyURN:ISBN:9780132692076 (hbk.)
spellingShingle Computer service industry
Information technology
Taylor, Sharon, 1956-
Service intelligence : improving your bottom line with the power of IT service management /
title Service intelligence : improving your bottom line with the power of IT service management /
title_full Service intelligence : improving your bottom line with the power of IT service management /
title_fullStr Service intelligence : improving your bottom line with the power of IT service management /
title_full_unstemmed Service intelligence : improving your bottom line with the power of IT service management /
title_short Service intelligence : improving your bottom line with the power of IT service management /
title_sort service intelligence improving your bottom line with the power of it service management
topic Computer service industry
Information technology
work_keys_str_mv AT taylorsharon1956 serviceintelligenceimprovingyourbottomlinewiththepowerofitservicemanagement