Service intelligence : improving your bottom line with the power of IT service management /
Includes bibliographical references and index
| Main Author: | |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
Upper Saddle River, NJ : Prentice Hall,
c201
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| Subjects: |
| _version_ | 1826449734644006912 |
|---|---|
| author | Taylor, Sharon, 1956- |
| author_facet | Taylor, Sharon, 1956- |
| author_sort | Taylor, Sharon, 1956- |
| collection | OCEAN |
| description | Includes bibliographical references and index |
| first_indexed | 2024-03-05T11:44:49Z |
| format | |
| id | KOHA-OAI-TEST:464985 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T11:44:49Z |
| publishDate | c201 |
| publisher | Upper Saddle River, NJ : Prentice Hall, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4649852020-12-19T17:17:04ZService intelligence : improving your bottom line with the power of IT service management / Taylor, Sharon, 1956- Upper Saddle River, NJ : Prentice Hall,c2012engIncludes bibliographical references and indexITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.PSZJBLComputer service industryInformation technologyURN:ISBN:9780132692076 (hbk.) |
| spellingShingle | Computer service industry Information technology Taylor, Sharon, 1956- Service intelligence : improving your bottom line with the power of IT service management / |
| title | Service intelligence : improving your bottom line with the power of IT service management / |
| title_full | Service intelligence : improving your bottom line with the power of IT service management / |
| title_fullStr | Service intelligence : improving your bottom line with the power of IT service management / |
| title_full_unstemmed | Service intelligence : improving your bottom line with the power of IT service management / |
| title_short | Service intelligence : improving your bottom line with the power of IT service management / |
| title_sort | service intelligence improving your bottom line with the power of it service management |
| topic | Computer service industry Information technology |
| work_keys_str_mv | AT taylorsharon1956 serviceintelligenceimprovingyourbottomlinewiththepowerofitservicemanagement |