Service intelligence : improving your bottom line with the power of IT service management /
Includes bibliographical references and index
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Format: | |
Language: | eng |
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Upper Saddle River, NJ : Prentice Hall,
c201
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_version_ | 1826449734644006912 |
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author | Taylor, Sharon, 1956- |
author_facet | Taylor, Sharon, 1956- |
author_sort | Taylor, Sharon, 1956- |
collection | OCEAN |
description | Includes bibliographical references and index |
first_indexed | 2024-03-05T11:44:49Z |
format | |
id | KOHA-OAI-TEST:464985 |
institution | Universiti Teknologi Malaysia - OCEAN |
language | eng |
last_indexed | 2024-03-05T11:44:49Z |
publishDate | c201 |
publisher | Upper Saddle River, NJ : Prentice Hall, |
record_format | dspace |
spelling | KOHA-OAI-TEST:4649852020-12-19T17:17:04ZService intelligence : improving your bottom line with the power of IT service management / Taylor, Sharon, 1956- Upper Saddle River, NJ : Prentice Hall,c2012engIncludes bibliographical references and indexITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.PSZJBLComputer service industryInformation technologyURN:ISBN:9780132692076 (hbk.) |
spellingShingle | Computer service industry Information technology Taylor, Sharon, 1956- Service intelligence : improving your bottom line with the power of IT service management / |
title | Service intelligence : improving your bottom line with the power of IT service management / |
title_full | Service intelligence : improving your bottom line with the power of IT service management / |
title_fullStr | Service intelligence : improving your bottom line with the power of IT service management / |
title_full_unstemmed | Service intelligence : improving your bottom line with the power of IT service management / |
title_short | Service intelligence : improving your bottom line with the power of IT service management / |
title_sort | service intelligence improving your bottom line with the power of it service management |
topic | Computer service industry Information technology |
work_keys_str_mv | AT taylorsharon1956 serviceintelligenceimprovingyourbottomlinewiththepowerofitservicemanagement |