Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work /
"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly o...
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New York : Routledge Academic,
2013
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