Aplikasi servqual dalam mengukur tahap kualiti perkhidmatan pengurusan koleksi PSZ /

Aplikasi servqual dalam mengukur tahap kualiti perkhidmatan pengurusan koleksi PSZ /

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2012

Bibliographic Details
Main Authors:	Hazirah Mohd Hassin 639381, Ahamad Zaidi Bahari, Fakulti Pengurusan dan Pembangunan Sumber Manusia
Format:
Language:	eng
Published:	2012
Subjects:	Customer services SERVQUAL (Service quality framework)

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