Customers' perceived e-service quality and its effect on customer satisfaction in airline service : acase study of Airasia /
Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2012
Main Authors: | Chong Wei Yeong, author, Kamaruzzaman Abdul Rahim, supervisor, Fakulti Pengurusan dan Pembangunan Sumber Manusia |
---|---|
Format: | |
Language: | eng |
Published: |
Johor Bahru, Johor : Universiti Teknologi Malaysia ,
2012
|
Subjects: |
Similar Items
-
Customer perception on airline service at KLIA /
by: Tan, Mee Kim, author, et al.
Published: (2011) -
Customer perception on airline service at KLIA /
by: Tan, Mee Kim, author, et al.
Published: (2011) -
The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level /
by: 183009 Shafie Salleh
Published: (1996) -
Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry /
by: 441626 Sangeetha Balasubramaniam, et al.
Published: (2010) -
Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai /
by: 306994 Hiew, Sok Fen, et al.
Published: (2008)