Service management : operations, strategy, information technology /

Service management : operations, strategy, information technology /

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Bibliographic Details
Main Authors:	Fitzsimmons, James A. 356085, Fitzsimmons, Mona J. 356093, Bordoloi, Sanjeev K. 547990
Format:
Language:	eng
Published:	New York : McGraw-Hill, 2014
Subjects:	Service industries

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