A study on the CRM customer benefits towards customer satisfaction /

A study on the CRM customer benefits towards customer satisfaction /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013

Dades bibliogràfiques
Autors principals:	Nastaran Mohammadhossein, 1987-, Nor Hidayati Zakaria, supervisor, Fakulti Komputeran
Format:
Idioma:	eng
Publicat:	2013
Matèries:	Customer relations Consumer satisfaction

Ítems similars

A study on the CRM customer benefits towards customer satisfaction [electronic resource] /
per: Nastaran Mohammadhossein, 1987-
Publicat: (2013)

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
per: Lafrenir̈e, Daniel, author
Publicat: (2020)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
per: Zakaria, Hasbullah
Publicat: (2008)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
per: Mohamad Royani, Nurul Syamihah
Publicat: (2016)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz
per: Abd Aziz, Norazilla
Publicat: (2010)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
per: Karim, Norain
Publicat: (2011)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
per: Jaid, Nor Hilmi
Publicat: (1998)

Customer service : career success through customer satisfaction /
per: 463337 Timm, Paul R.
Publicat: (2005)

Customer service : career success through customer satisfaction /
per: 463337 Timm, Paul R.
Publicat: (1998)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
per: Mohd Sharif, Nadiah
Publicat: (2010)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
per: Mohd Ayub, Siti Hajjar
Publicat: (2015)

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
per: Abang Abdulrahman, Abang Zainoren
Publicat: (2012)

ENHANCING HOTEL CUSTOMER LOYALTY THROUGH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT AND INTERPERSONAL RELATIONSHIP /
per: Seyedhossein Nikou, author 654687, et al.
Publicat: (2017)

Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem
per: Saleem, Norjan
Publicat: (2010)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
per: Mohd Rafdzi, Siti Shahayu
Publicat: (2015)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]
per: Cho, Sin Win, et al.
Publicat: (2019)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
per: Zainudin, Syazwani
Publicat: (2011)

Quality : from customer needs to customer satisfaction /
per: 334531 Bergman, Bo, et al.
Publicat: (1994)

The mediating role of customer lifetime value on customer relationship management and business performance /
per: Setareh Feiz, 1984-, author 626481, et al.
Publicat: (2018)

ENHANCING HOTEL CUSTOMER LOYALTY THROUGH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT AND INTERPERSONAL RELATIONSHIP /
per: Seyedhossein Nikou, author 654687, et al.
Publicat: (2017)

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]
per: Alias, Muhammad Tarmizie, et al.
Publicat: (2010)

Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki
per: Mat Zaki, Norsham Azeanti
Publicat: (2009)

A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah
per: Wan Hamzah, Wan Patimah
Publicat: (2008)

The mediating role of customer lifetime value on customer relationship management and business performance /
per: Setareh Feiz, 1984-, author 626481
Publicat: (2018)

A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan
per: Mohamed Rodwan, Nurhidayah
Publicat: (2008)

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli
per: Tengku Hashim Badli, Tengku Muhammad Hazwan
Publicat: (2011)

Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit
per: Ajit, Nani
Publicat: (2006)

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin
per: Nordin, Norahayu
Publicat: (2011)

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin
per: Mohd Alamin, Nabilahuda
Publicat: (2014)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin
per: Che Husin, Rosharizan
Publicat: (2008)

Customer satisfaction and service quality challenges and issues in Malaysia /
per: Mohd. Effandi Yusoff author, et al.
Publicat: (2008)

The impacts of service quality and customer satisfaction on customer's repatronage intentions in hotel industry /
per: Tee, Chai Huat, 1975-, et al.
Publicat: (2010)

Relationship between perceived service quality, customer satisfaction and customer loyalty toward food restaurant /
per: Tyo, Chin Hao, author, et al.
Publicat: (2011)

Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar
per: Ja’afar, Nur Alyani
Publicat: (2011)

Customer retention : an integrated process for keeping your best customers /
per: 337115 Lowenstein, Michael W.
Publicat: (1995)

World class customer satisfaction /
per: 395697 Barsky, Jonathan D.
Publicat: (1994)

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah
per: Raja Harun, Tengku Wasimah
Publicat: (2011)

A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara
per: Bahara, Noor Azfar Akmal
Publicat: (2007)

Creatingheuin customers for life /
per: Scheuing, Eberhard E. (Eberhard Eugen), 1939-
Publicat: (1995)

Creating customer loyalty /
Publicat: (1993)