Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) /
| Main Author: | |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
2010
|
| Subjects: |
| _version_ | 1826456447191351296 |
|---|---|
| author | 441626 Sangeetha Balasubramaniam |
| author_facet | 441626 Sangeetha Balasubramaniam |
| author_sort | 441626 Sangeetha Balasubramaniam |
| collection | OCEAN |
| description | |
| first_indexed | 2024-03-05T13:22:29Z |
| format | |
| id | KOHA-OAI-TEST:497498 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T13:22:29Z |
| publishDate | 2010 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:4974982020-12-19T17:18:23ZRelationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / 441626 Sangeetha Balasubramaniam 2010engIncludes bibliographical referencesPSZJBLConsumer satisfactionCustomer services |
| spellingShingle | Consumer satisfaction Customer services 441626 Sangeetha Balasubramaniam Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / |
| title | Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / |
| title_full | Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / |
| title_fullStr | Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / |
| title_full_unstemmed | Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / |
| title_short | Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry [electronic resource) / |
| title_sort | relationship between perceived service quality customer satisfaction and behavioral intentions in airline industry electronic resource |
| topic | Consumer satisfaction Customer services |
| work_keys_str_mv | AT 441626sangeethabalasubramaniam relationshipbetweenperceivedservicequalitycustomersatisfactionandbehavioralintentionsinairlineindustryelectronicresource |