Up your service : strategies and action steps to delight your customers now /

Up your service : strategies and action steps to delight your customers now /

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Bibliografiske detaljer
Hovedforfatter:	268192 Kaufman, Ron
Format:
Sprog:	eng
Udgivet:	Singapore : Ron Kaufman Pte Ltd, 2000
Fag:	Customer services Customer relations
Online adgang:	http://www.ronkaufman.com/

Lignende værker

Up your service! : great ideas : tools, tips and proven techniques to lift your service higher /
af: 268192 Kaufman, Ron
Udgivet: (2005)

The Hidden Power of Your Customers : Four Keys to Growing Your Business Through Existing Customers /
af: Carroll, Becky, 1966- author 530052, et al.
Udgivet: (2011)

Gemba Walks for Service Excellence : The Step-by-Step Guide for Identifying Service Delighters /
af: Petruska, Robert
Udgivet: (2012)

10 steps to connecting with your customers : communication skills for selling your products, services and ideas /
af: 264245 Bethel, William
Udgivet: (1995)

Gemba walks for service excellence : the step-by-step guide for identifying service delighters [electronics resource] /
af: Petruska, Robert.
Udgivet: (2012)

Improving your customer relations [kasetvideo]
Udgivet: (1992)

101 ways to really satisfy your customers /
af: Griffiths, Andrew, 1966-
Udgivet: (2002)

WOOING CUSTOMERS BACK : How to give great service and increase your own success /
af: 259898 Holmes, Mark author
Udgivet: (1996)

The customer service solution : managing emotions, trust, and control to win your customer's business /
af: Dasu, Sriram, et al.
Udgivet: ([201)

Towards delighting your customer / Hamidah Kassim
af: Kassim, Hamidah
Udgivet: (2004)

Inspired customer service : strategies for service quality /
af: 204979 Clutterbuck, David, et al.
Udgivet: (1993)

The customer signs your paycheck /
af: Cooper, Frank. 1938-
Udgivet: (2010)

Practical Handbook of CUSTOMER SERVICE OPERATIONS Translating Excellence Into Action
af: Blanding, Warren
Udgivet: (1989)

UP YOUR SERVICE! INSIGHTS : True Stories of Winners & Losers in the Quest for superior service /
af: Kaufman, Ron, author
Udgivet: (2005)

Your call is (not that) important to us : customer service and what it reveals about our world and our lives /
af: 219547 Yellin, Emily
Udgivet: (2009)

Customer retention : an integrated process for keeping your best customers /
af: 337115 Lowenstein, Michael W.
Udgivet: (1995)

The customer service pocketbook /
af: 423401 Newby, Tony, et al.
Udgivet: (1995)

40 activities for improving customer service /
af: 231859 Linton, Ian
Udgivet: (1996)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
af: Blunt, Carolyn, et al.
Udgivet: (2013)

Reorganize for resilience : putting customers at the center of your business /
af: 415533 Gulati, Ranjay
Udgivet: (2009)

Buy Now : Creative Marketing that Gets Customers to Respond to You and Your Product /
af: Cesari, Rick, 1956-, author 525374, et al.
Udgivet: (2011)

Great customer connections : simple psychological techniques that guarantee exceptional service /
af: 208186 Gallagher, Richard S.
Udgivet: (2006)

THE CUSTOMER DRIVEN COMPANY : Moving from Talk to Action /
af: 238002 Whiteley, Richard C.
Udgivet: (1991)

Customer relationship management : the bottom line to optimizing your ROI /
af: 354765 Anton, Jon, et al.
Udgivet: (2002)

Customer tells : delivering world-class customer service by reading your customers' signs and signals /
af: 350566 Seldman, Marty, et al.
Udgivet: (c200)

Sustaining knock your socks off service /
af: Connellan, Thomas K., 1942-, et al.
Udgivet: (1993)

The customer challenge : the inside story of a remarkable transformation in customer service /
af: 457960 Johnson, Tom
Udgivet: (1997)

CUSTOMER SERVICE REINVENTED: Language Of The Soul /
af: Siti Hawa Mohd, 1954-, author
Udgivet: (2020)

Customer service : a practical approach /
af: 435962 Harris, Elaine K.
Udgivet: (1996)

Best practices in customer service /
af: Zemke, Ron, et al.
Udgivet: (1998)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
af: 520176 Soudagar, Reza, et al.
Udgivet: (c201)

Build your customer strategy : a guide to creating profitable relationships /
af: 378001 Barnes, James G.
Udgivet: (2006)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
af: Payne, Shelia
Udgivet: (1997)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
af: Abdullah, Norshafina
Udgivet: (2007)

It's the customer, stupid! : 47 wake-up calls to help you stay client-focused /
af: 497557 Aun, Michael
Udgivet: (c201)

The customer rules : the 39 essential rules for delivering sensational service /
af: Cockerell, Lee, author
Udgivet: (2013)

The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /
af: Wellington, Patricia.
Udgivet: (1995)

Customers run your company, they pay the bills! :
af: 430900 Kearney, Elizabeth I., et al.
Udgivet: (1990)

Service strategy : management moves for customer results /
af: Horovitz, Jacques, 1947-
Udgivet: (2004)

Customer service training 101 /
af: Evenson, Renee, 1951-
Udgivet: (2011)