Legendery service : the key is to care /

Legendery service : the key is to care /

PSZJBL

Bibliographic Details
Main Authors:	349182 Blanchard, Ken, Cuff, Kathy, Hasley, Vicki
Format:
Language:	eng
Published:	New York : McGraw-Hill Education, 2014
Subjects:	Customer services Customer relations

Similar Items

The Hidden Power of Your Customers : Four Keys to Growing Your Business Through Existing Customers /
by: Carroll, Becky, 1966- author 530052, et al.
Published: (2011)

SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It /
by: Gee, Val, et al.
Published: (1999)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: 208186 Gallagher, Richard S.
Published: (2006)

40 activities for improving customer service /
by: 231859 Linton, Ian
Published: (1996)

Inspired customer service : strategies for service quality /
by: 204979 Clutterbuck, David, et al.
Published: (1993)

The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /
by: Wellington, Patricia.
Published: (1995)

The customer service pocketbook /
by: 423401 Newby, Tony, et al.
Published: (1995)

CUSTOMER SERVICE REINVENTED: Language Of The Soul /
by: Siti Hawa Mohd, 1954-, author
Published: (2020)

Customer service : a practical approach /
by: 435962 Harris, Elaine K.
Published: (1996)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
by: Othman, Zulhan
Published: (2015)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

The customer rules : the 39 essential rules for delivering sensational service /
by: Cockerell, Lee, author
Published: (2013)

RELATIONSHIP OF SERVICE QUALITY AND HOSPITAL ACCREDITATION ON PATIENT'S SATISFACTION AND LOYALTY /
by: Mohammad Azimian, et al.
Published: (2018)

RELATIONSHIP OF SERVICE QUALITY AND HOSPITAL ACCREDITATION ON PATIENT'S SATISFACTION AND LOYALTY /
by: Mohammad Azimian,, et al.
Published: (2018)

Practical Handbook of CUSTOMER SERVICE OPERATIONS Translating Excellence Into Action
by: Blanding, Warren
Published: (1989)

The customer challenge : the inside story of a remarkable transformation in customer service /
by: 457960 Johnson, Tom
Published: (1997)

Up your service : strategies and action steps to delight your customers now /
by: 268192 Kaufman, Ron
Published: (2000)

WOOING CUSTOMERS BACK : How to give great service and increase your own success /
by: 259898 Holmes, Mark author
Published: (1996)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
by: Payne, Shelia
Published: (1997)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin
by: Kamarudin, Robieahton
Published: (2008)

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia /
by: 449390 Wiwied Virgiyanti
Published: (2007)

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
by: Ramli, Ida Aziaty
Published: (2008)

Investigating customer relationship management and service quality in higher education in Malaysia [electronic resource] case study : School of Graduate Studies, Universiti Teknologi Malaysia /
by: 449390 Wiwied Virgiyanti
Published: (2007)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
by: Mohamad Nasir, Nur Fatin Atiqah, et al.
Published: (2013)

Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri
by: Mohd Fadzli, Nellisa Nursyafira, et al.
Published: (2020)

Designing service processes to unlock value /
by: Field, Joy M.
Published: (2012)

SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT /
by: Ahmad Jusoh, editor, et al.
Published: (2017)

Quality customer service : how to win with the customer /
by: 346261 Martin, William B.
Published: (2001)

Keeping the edge : giving customers the service they demand /
by: 340561 Schaaf, Dick, et al.
Published: (1995)

Technology and customer service : profitable relationship building /
by: 463337 Timm, Paul R., et al.
Published: (2005)

Good service is good business : 7 simple strategies for success /
by: 193994 DeVrye, Catherine
Published: (1994)

Customer relationship management implementation in Iran automobile industry [electronic resource] /
by: Kamyar Kavosh, 1977-
Published: (2011)

Customer relationship management implementation in Iran automobile industry /
by: Kamyar Kavosh, 1977-, et al.
Published: (2011)

The customer service solution : managing emotions, trust, and control to win your customer's business /
by: Dasu, Sriram, et al.
Published: ([201)

Customer service training 101 /
by: Evenson, Renee, 1951-
Published: (2011)

Improving service quality gap through customer satisfaction in school of postgraduate studies /
by: Haniyeh Fattahi, 1986-, et al.
Published: (2013)

Improving service quality gap through customer satisfaction in school of postgraduate studies [electronic resource] /
by: Haniyeh Fattahi, 1986-
Published: (2013)

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
by: Abas, Nurliyana
Published: (2014)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
by: Mitchell, Dave, 1961-
Published: (2014)