Delivering satisfaction and service quality : a customer-based approach for libraries /
Includes bibliographical references (p. 171-175) and index
| Main Authors: | , |
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| Format: | |
| Language: | eng |
| Published: |
Chicago : American Library Association,
2001
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| Subjects: |
| _version_ | 1826457557024112640 |
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| author | 290023 Hernon, Peter Whitman, John R. |
| author_facet | 290023 Hernon, Peter Whitman, John R. |
| author_sort | 290023 Hernon, Peter |
| collection | OCEAN |
| description | Includes bibliographical references (p. 171-175) and index |
| first_indexed | 2024-03-05T13:38:51Z |
| format | |
| id | KOHA-OAI-TEST:502919 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T13:38:51Z |
| publishDate | 2001 |
| publisher | Chicago : American Library Association, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5029192020-12-19T17:18:37ZDelivering satisfaction and service quality : a customer-based approach for libraries / 290023 Hernon, Peter Whitman, John R. Chicago : American Library Association,2001engIncludes bibliographical references (p. 171-175) and indexPSZJBL Reference services (Libraries)Consumer satisfactionURN:ISBN:9780838907894 (pbk.) |
| spellingShingle | Reference services (Libraries) Consumer satisfaction 290023 Hernon, Peter Whitman, John R. Delivering satisfaction and service quality : a customer-based approach for libraries / |
| title | Delivering satisfaction and service quality : a customer-based approach for libraries / |
| title_full | Delivering satisfaction and service quality : a customer-based approach for libraries / |
| title_fullStr | Delivering satisfaction and service quality : a customer-based approach for libraries / |
| title_full_unstemmed | Delivering satisfaction and service quality : a customer-based approach for libraries / |
| title_short | Delivering satisfaction and service quality : a customer-based approach for libraries / |
| title_sort | delivering satisfaction and service quality a customer based approach for libraries |
| topic | Reference services (Libraries) Consumer satisfaction |
| work_keys_str_mv | AT 290023hernonpeter deliveringsatisfactionandservicequalityacustomerbasedapproachforlibraries AT whitmanjohnr deliveringsatisfactionandservicequalityacustomerbasedapproachforlibraries |