Delivering satisfaction and service quality : a customer-based approach for libraries /

Includes bibliographical references (p. 171-175) and index

Bibliographic Details
Main Authors: 290023 Hernon, Peter, Whitman, John R.
Format:
Language:eng
Published: Chicago : American Library Association, 2001
Subjects:
_version_ 1826457557024112640
author 290023 Hernon, Peter
Whitman, John R.
author_facet 290023 Hernon, Peter
Whitman, John R.
author_sort 290023 Hernon, Peter
collection OCEAN
description Includes bibliographical references (p. 171-175) and index
first_indexed 2024-03-05T13:38:51Z
format
id KOHA-OAI-TEST:502919
institution Universiti Teknologi Malaysia - OCEAN
language eng
last_indexed 2024-03-05T13:38:51Z
publishDate 2001
publisher Chicago : American Library Association,
record_format dspace
spelling KOHA-OAI-TEST:5029192020-12-19T17:18:37ZDelivering satisfaction and service quality : a customer-based approach for libraries / 290023 Hernon, Peter Whitman, John R. Chicago : American Library Association,2001engIncludes bibliographical references (p. 171-175) and indexPSZJBL Reference services (Libraries)Consumer satisfactionURN:ISBN:9780838907894 (pbk.)
spellingShingle Reference services (Libraries)
Consumer satisfaction
290023 Hernon, Peter
Whitman, John R.
Delivering satisfaction and service quality : a customer-based approach for libraries /
title Delivering satisfaction and service quality : a customer-based approach for libraries /
title_full Delivering satisfaction and service quality : a customer-based approach for libraries /
title_fullStr Delivering satisfaction and service quality : a customer-based approach for libraries /
title_full_unstemmed Delivering satisfaction and service quality : a customer-based approach for libraries /
title_short Delivering satisfaction and service quality : a customer-based approach for libraries /
title_sort delivering satisfaction and service quality a customer based approach for libraries
topic Reference services (Libraries)
Consumer satisfaction
work_keys_str_mv AT 290023hernonpeter deliveringsatisfactionandservicequalityacustomerbasedapproachforlibraries
AT whitmanjohnr deliveringsatisfactionandservicequalityacustomerbasedapproachforlibraries