Delivering satisfaction and service quality : a customer-based approach for libraries /
Includes bibliographical references (p. 171-175) and index
Main Authors: | , |
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Format: | |
Language: | eng |
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Chicago : American Library Association,
2001
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_version_ | 1826457557024112640 |
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author | 290023 Hernon, Peter Whitman, John R. |
author_facet | 290023 Hernon, Peter Whitman, John R. |
author_sort | 290023 Hernon, Peter |
collection | OCEAN |
description | Includes bibliographical references (p. 171-175) and index |
first_indexed | 2024-03-05T13:38:51Z |
format | |
id | KOHA-OAI-TEST:502919 |
institution | Universiti Teknologi Malaysia - OCEAN |
language | eng |
last_indexed | 2024-03-05T13:38:51Z |
publishDate | 2001 |
publisher | Chicago : American Library Association, |
record_format | dspace |
spelling | KOHA-OAI-TEST:5029192020-12-19T17:18:37ZDelivering satisfaction and service quality : a customer-based approach for libraries / 290023 Hernon, Peter Whitman, John R. Chicago : American Library Association,2001engIncludes bibliographical references (p. 171-175) and indexPSZJBL Reference services (Libraries)Consumer satisfactionURN:ISBN:9780838907894 (pbk.) |
spellingShingle | Reference services (Libraries) Consumer satisfaction 290023 Hernon, Peter Whitman, John R. Delivering satisfaction and service quality : a customer-based approach for libraries / |
title | Delivering satisfaction and service quality : a customer-based approach for libraries / |
title_full | Delivering satisfaction and service quality : a customer-based approach for libraries / |
title_fullStr | Delivering satisfaction and service quality : a customer-based approach for libraries / |
title_full_unstemmed | Delivering satisfaction and service quality : a customer-based approach for libraries / |
title_short | Delivering satisfaction and service quality : a customer-based approach for libraries / |
title_sort | delivering satisfaction and service quality a customer based approach for libraries |
topic | Reference services (Libraries) Consumer satisfaction |
work_keys_str_mv | AT 290023hernonpeter deliveringsatisfactionandservicequalityacustomerbasedapproachforlibraries AT whitmanjohnr deliveringsatisfactionandservicequalityacustomerbasedapproachforlibraries |