Delivering satisfaction and service quality : a customer-based approach for libraries /

Delivering satisfaction and service quality : a customer-based approach for libraries /

Includes bibliographical references (p. 171-175) and index

Bibliographic Details
Main Authors: 290023 Hernon, Peter, Whitman, John R.
Format:
Language:eng
Published: Chicago : American Library Association, 2001
Subjects:
Reference services (Libraries)
Consumer satisfaction

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