Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] /
Thesis (Sarjana Kejuruteraan (Kejuruteraan Industri)) - Universiti Teknologi Malaysia, 2014
| Main Authors: | , |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
2014
|
| Subjects: |
| _version_ | 1826458090622418944 |
|---|---|
| author | Mohammad Afrasiabi, 1988- Syed Ahmad Helmi Syed Hassan, upervisor |
| author_facet | Mohammad Afrasiabi, 1988- Syed Ahmad Helmi Syed Hassan, upervisor |
| author_sort | Mohammad Afrasiabi, 1988- |
| collection | OCEAN |
| description | Thesis (Sarjana Kejuruteraan (Kejuruteraan Industri)) - Universiti Teknologi Malaysia, 2014 |
| first_indexed | 2024-03-05T13:46:45Z |
| format | |
| id | KOHA-OAI-TEST:505518 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T13:46:45Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5055182020-12-19T17:18:43ZStudent' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / Mohammad Afrasiabi, 1988- Syed Ahmad Helmi Syed Hassan, upervisor 2014engThesis (Sarjana Kejuruteraan (Kejuruteraan Industri)) - Universiti Teknologi Malaysia, 2014Includes bibliographical referencesPSZJBLCustomer servicesConsumer satisfaction |
| spellingShingle | Customer services Consumer satisfaction Mohammad Afrasiabi, 1988- Syed Ahmad Helmi Syed Hassan, upervisor Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / |
| title | Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / |
| title_full | Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / |
| title_fullStr | Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / |
| title_full_unstemmed | Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / |
| title_short | Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution [electronic resource] / |
| title_sort | student perceived service quality and its association with satisfaction and loyalty in higher learning institution electronic resource |
| topic | Customer services Consumer satisfaction |
| work_keys_str_mv | AT mohammadafrasiabi1988 studentperceivedservicequalityanditsassociationwithsatisfactionandloyaltyinhigherlearninginstitutionelectronicresource AT syedahmadhelmisyedhassanupervisor studentperceivedservicequalityanditsassociationwithsatisfactionandloyaltyinhigherlearninginstitutionelectronicresource |