Measuring service performance : practical research for better quality /
Includes bibliographical references (pages 185-188) and index
| Main Author: | |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
Farnham, Surrey : Gower,
2014
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| Subjects: |
| _version_ | 1796750484065746944 |
|---|---|
| author | Lisch, Ralf, author |
| author_facet | Lisch, Ralf, author |
| author_sort | Lisch, Ralf, author |
| collection | OCEAN |
| description | Includes bibliographical references (pages 185-188) and index |
| first_indexed | 2024-03-05T13:52:18Z |
| format | |
| id | KOHA-OAI-TEST:507340 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T13:52:18Z |
| publishDate | 2014 |
| publisher | Farnham, Surrey : Gower, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5073402020-12-19T17:18:47ZMeasuring service performance : practical research for better quality / Lisch, Ralf, author Farnham, Surrey : Gower,2014engIncludes bibliographical references (pages 185-188) and indexPSZJBL Service industriesQuality controlPerformance technologyURN:ISBN:9781472411914 (hbk.)URN:ISBN:781472411921 (ebk.) |
| spellingShingle | Service industries Quality control Performance technology Lisch, Ralf, author Measuring service performance : practical research for better quality / |
| title | Measuring service performance : practical research for better quality / |
| title_full | Measuring service performance : practical research for better quality / |
| title_fullStr | Measuring service performance : practical research for better quality / |
| title_full_unstemmed | Measuring service performance : practical research for better quality / |
| title_short | Measuring service performance : practical research for better quality / |
| title_sort | measuring service performance practical research for better quality |
| topic | Service industries Quality control Performance technology |
| work_keys_str_mv | AT lischralfauthor measuringserviceperformancepracticalresearchforbetterquality |