Knowledge management framework for a bank call centre /

Knowledge management framework for a bank call centre /

Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012

Bibliographic Details
Main Authors: Pravina Thenarasoo, Rusni Daruis, Fakulti Sains Komputer dan Sistem Maklumat
Format:
Language:eng
Published: 2012
Subjects:
Knowledge management
Customer services
Description
Summary:Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012

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