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Knowledge management framework...
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Knowledge management framework for a bank call centre /
Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012
Bibliographic Details
Main Authors:
Pravina Thenarasoo
,
Rusni Daruis
,
Fakulti Sains Komputer dan Sistem Maklumat
Format:
Language:
eng
Published:
2012
Subjects:
Knowledge management
Customer services
Holdings
Description
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