Knowledge management framework for a bank call centre /
Thesis (Sarjana Sains (Pengurusan IT)) - Universiti Teknologi Malaysia, 2012
Main Authors: | Pravina Thenarasoo, Rusni Daruis, Fakulti Sains Komputer dan Sistem Maklumat |
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Format: | |
Language: | eng |
Published: |
2012
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Subjects: |
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