Integrating social customer relationship management into customer relationship management processes in academic library [electronic resource] /

Integrating social customer relationship management into customer relationship management processes in academic library [electronic resource] /

Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2014

Bibliographic Details
Main Authors:	Farima Alilou, 1987- author, Fakulti Komputeran
Format:
Language:	eng
Published:	2014
Subjects:	Customer relations

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