Service recovery : fixing broken customers /
36
| Glavni avtor: | |
|---|---|
| Format: | |
| Izdano: |
Portland : Productivity Press,
1995
|
| Teme: |
| _version_ | 1826365548836945920 |
|---|---|
| author | 345960 Zemke, Ron |
| author_facet | 345960 Zemke, Ron |
| author_sort | 345960 Zemke, Ron |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-04T15:06:33Z |
| format | |
| id | KOHA-OAI-TEST:52649 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| last_indexed | 2024-03-04T15:06:33Z |
| publishDate | 1995 |
| publisher | Portland : Productivity Press, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:526492020-12-19T16:58:45ZService recovery : fixing broken customers / 345960 Zemke, Ron Portland : Productivity Press,199536PSZKLLCustomer complaintsConsumer satisfactionURN:ISBN:1563271508 |
| spellingShingle | Customer complaints Consumer satisfaction 345960 Zemke, Ron Service recovery : fixing broken customers / |
| title | Service recovery : fixing broken customers / |
| title_full | Service recovery : fixing broken customers / |
| title_fullStr | Service recovery : fixing broken customers / |
| title_full_unstemmed | Service recovery : fixing broken customers / |
| title_short | Service recovery : fixing broken customers / |
| title_sort | service recovery fixing broken customers |
| topic | Customer complaints Consumer satisfaction |
| work_keys_str_mv | AT 345960zemkeron servicerecoveryfixingbrokencustomers |