A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia [electronic resource] /

A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia [electronic resource] /

Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2015

Bibliographic Details
Main Authors: Zarith Thuraya Abd. Aziz, 1987-, Mohd. Shoki Md. Ariff, supervisor, Fakulti Pengurusan
Format:
Language:eng
Published: 2015
Subjects:
Customer services

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