WOOING CUSTOMERS BACK : How to give great service and increase your own success /

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• Willies way : 6 secrets for wooing, wowing, and winning customers and their loyalty /
  Dahkki: Van Hooser, Phillip, 1957-
  Almmustuhtton: (2005)
• The Hidden Power of Your Customers : Four Keys to Growing Your Business Through Existing Customers /
  Dahkki: Carroll, Becky, 1966- author 530052, et al.
  Almmustuhtton: (2011)
• Great customer connections : simple psychological techniques that guarantee exceptional service /
  Dahkki: 208186 Gallagher, Richard S.
  Almmustuhtton: (2006)
• Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
  Dahkki: Payne, Shelia
  Almmustuhtton: (1997)
• Customer relationship management : the bottom line to optimizing your ROI /
  Dahkki: 354765 Anton, Jon, et al.
  Almmustuhtton: (2002)